Performance and Standards

How are we performing?

Opinion Research Services

Opinion Research Services undertake quality assurance testing of our performance at domestic and commercial fires. The surveys are sent out to victims of fire to identify if our fire crews were able to provide a speedy and professional service, ensuring that crews are polite, helpful and keep people informed.

You can read more about our performance in the report below:-
Quality of Service After the Incident Survey - Domestic Incidents 2013-14